Volunteer Opportunities

Join a Clinic Team

It is critical that volunteers’ schedules permit a commitment to a regular evening or afternoon shift for at least eight (8) months. 

There is a formal application, screening process, and background check to become a Walk-In Counseling Center volunteer.

Receptionist and Admin Assistant 
Counselors
Team Consultants
Other ways to volunteer

Benefits of volunteering

Our volunteer counselors and team consultants have considerable networking opportunities; learn from others who have different training, professional experience and personal backgrounds; have an opportunity to work with a very wide range/diversity of clients; have access to training; and are involved in group consultation on an ongoing basis.

Our volunteer receptionists learn about counseling and therapy through group consultation, access to resources on mental health topics, contact with professionals in the mental health field and other opportunities that expand knowledge and skills in the mental health field.

Our volunteer admin assistants learn about community resources through providing information and referrals to callers, and sharpen administrative skills.

Walk-In provides excellent clinical experience and consultation for volunteers, as well as free training on various topics throughout the year that qualify for up to 8 continuing education credits.

 

Receptionists and Admin Assistants

Walk-In looks for receptionists and admin assistants who have good interpersonal skills, empathy, good judgment, attention to detail and the ability to function as part of a team.  Some background in psychology or the social sciences is helpful.  Commitment to community service and reliability are essential. 

Examples of people who volunteer as receptionists and admin assistants include undergraduate students in psychology or social work, people considering a career transition to the mental health field, first year graduate students, retirees and other concerned members of the community who are dedicated to ensuring that mental health services are accessible.

Our volunteer receptionists support walk-in clinic teams:

  • Greet walk-in clients
  • Answer phones and provide information about clinic services and referrals to community resources
  • Coordinate client flow and communicate with counselors and team consultant about clients to be seen
  • Begin client files in database during busy walk-in clinics
  • Participate in and provide input to team case consultation after each walk-in clinic

Our volunteer admin assistants support Walk-In during non-walk-in clinic times: 

  • Greet clients who are coming for scheduled appointments
  • Answer phones and provide information about clinic services and referrals to community resources
  • Assist with mailings, assemble information packets and other administrative functions

Receptionist/Admin Assistant Application

NOTE:  If you are a MAC user, the PDF may not format properly on your computer.  Contact rsandidge@walkin.org if you are having trouble.

 

Counselors

Walk-In’s volunteer counselors must have an advanced degree (master or PhD) in psychology, social work, professional counseling, marriage and family therapy or other related program, be personally and professionally mature, and have relevant supervised work experience.  Counselors must have or be working toward clinical licensure in their field.

There are limited slots for advanced graduate intern/practicum students working on their degrees. 

Generally Walk-In does not provide 1:1 supervision for graduate education or licensing purposes. 

Our volunteer counselors:

  • Commit to a walk-in clinic team, general weekly or every other week, for 4-5 hours.  Clinics are weekday afternoons M, W, F, and weekday evenings M - Th.
  • Provide individual--and occasionally couple and family--counseling with walk-in clients
  • Counsel 1 - 2 (sometimes more) ongoing clients by appointment outside walk-in clinic hours
  • Provide clients with information and referral for other mental health and related services in the community
  • Follow-up with clients by phone when necessary

Counselor Application

NOTE:  If you are a MAC user, the PDF may not format properly on your computer.  Contact rsandidge@walkin.org if you are having trouble.

 

Team Consultants                                                 

Walk-In’s volunteer team consultants must have clinical licensure and the clinical experience required of counselors.  Supervisory experience is also helpful.

Team consultants work with individual counselors and the team as a whole to:

Commit to a walk-in clinic team, generally weekly or every other week, for 4-5 hours.  Cclinics are weekday afternoons M, W, F, and weekday evenings M - Th.

  • Support walk-in clinic teams (counselors and receptionist) during walk-in hours.
  • Facilitate teams during team consultation in reviewing cases and identifying appropriate treatment alternatives and resources
  • Assist individual counselors with difficult cases or crises
  • Consult with individual counselors regarding professional skills development and overall clinical issues

Team Consultant Application

NOTE:  If you are a MAC user, the PDF may not format properly on your computer.  Contact rsandidge@walkin.org if you are having trouble.
 

Other ways to volunteer

Please contact Mary Weeks, executive director at 612-870-0565 x 109, or mweeks@walkin.org if you are interested in volunteering with Walk-In in another capacity.

Consult with counselors about their ongoing cases.

Counselors who are no longer on a walk-in clinic team but are still seeing ongoing cases need an oppportunity to consult about those cases.  This consultation can be by phone or in person at the convenience of the consultant and counselor.

Provide training

If you have a unique area of mental health knowledge or expertise, consider offering training for Walk-In volunteers.  Who knows, maybe you'll become one of them!